At Shawod we have designed a portal for clients to communicate directly with us at any time of the Day, this is the first of its kind in the Industry
For discussing the details of your project a collaborative project management tool, such as Our Clients Portal is much better, for many reasons
• The information is saved online, and serves as a valuable record of our discussion.
• Portal messages can be searched and referenced at any time in the future, so we do not have to rely upon our memories of phone conversations.
• Any messages can be resent if necessary.
• Both parties can take all the time and space they want, to be exact in describing questions and answers. When you express what you want in your own words in a message, it reduces the potential for misunderstandings.
• Project requests conveyed in a phone conversation can be (unintentionally) vague, which causes frustration and wastes valuable time. In contrast, Portal messages encourage us to be more specific.
• Everyone has the information they need to do their tasks, which saves time and reduces the chances of miscommunication.
• Files and website addresses can be easily sent via our Portal.
• You can view your project's progress
• Portal allows us to send and receive messages whenever we want, day or night. It is not intrusive nor does it interrupt what we are doing, as does a phone call. We can receive and send information at our convenience, not dictated by a ringing telephone.
Any project instructions will need to be provided in writing anyway — either as a project specifications document or in an email message.